Thankfully Google Voice’s Do not disturb (aka DND) feature has been updated so that you can now specify a period of time for which the phone service should automatically send all callers to voicemail. Prior to this addition the DND feature was convenient for times when you were busy and couldn’t take any calls – except it was all too easy to forget and leave activated thus unintentionally sending all callers to voice mail until you remembered to switch the feature off. Google Voice is a beta service offered by Google which provides a free phone number which in turn can be forwarded to any live phone. The service is useful for people who want to give out one number without worrying that when a number changes (such as a if they purchase a new cell phone) that they don’t have to give out a new number to their friends.

Google Voice

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Last night for a period of only a few minutes my Google Voice phone number played a message to anyone that called saying it was out of service. During this time I wasn’t able to connect via my Droid using the native Google Voice application. I also could not call my Google Voice number directly without reaching and out of service number.  It goes without saying that having your primary phone number out of service is not a great experience. Unfortunately I haven’t found a phone number to call and directly speak to a support representative at Google. However I did find (and have used) this web based form which results in a support technician actively working on your issue.  If you’re having trouble with your Google Voice account (in the past I’d used this online reporting form to have Google check on a caller ID problem) – going online to Google Voice with a trouble ticket is probably your fastest resolution.

Google Voice Problem Report (online)

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