19 January 2010 ~ 26 Comments

Zagg Sparq “Charger” Takes Nexus One From 30% to 13% in Under 2 Hours

Batteries

The first time I attempted to use my new Zagg Sparq charger on my Google Nexus One I thought something must be wrong. I plugged the superphone into the charger when it showed about half a charge. Upon waking in the morning my Nexus One battery was completely discharged. Thinking the cable must have disconnected I tried it again the next night.

Surprisingly I had the same exact results.

The new dual USB charger/battery backup from Zagg appears to actually REMOVE power from my Google Nexus One superphone – as opposed to charging it as it’s supposed to.

Here’s a few quick photos captured over the course of about two hours. Notice the phone starts with a 30 percent charge. After a couple hours it’s drained to 13%.

You can follow the times based on the phone’s clock.

When I start charging the phone shows 30% battery life remaining.

In about 30 minutes the phone is down to 25% charge while still connected to the Zagg Sparq charger.

Finally, after about 2 hours the phone is showing only 13% power remaining. Remember, this has been turned off and connected to the charger the entire time.

I’m in the process of returning this device. I don’t think I’ll opt for a replacement as several other MacRumors Discussion Forum members report similar problems with their devices.

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About

Wayne Schulz is a CT CPA and consultant. In his spare time he enjoys hiking, New York City, blogging, technology and searching for the perfect smartphone. He lives in Glastonbury CT with his two children. Contact Wayne by email at wayne@wayneschulz.com. (Important: We are not the manufacturer or seller of any items we've blogged so unfortunately we are unable to provide support or answer questions about them).

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  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Anonymous

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparqu2122 Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.nnThis problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.nnTherefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0u2122, will solve the charging issue. Just let us know if you have had a problem.nnTo receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.nnPlease contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am u2013 5pm, MT), or email us by visiting ZAGG.com/contact.

  • ZAGGCustSvc

    Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparq™ Portable Battery Backup & Charger. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.

    This problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.

    Therefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0™, will solve the charging issue. Just let us know if you have had a problem.

    To receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.

    Please contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am – 5pm, MT), or email us by visiting ZAGG.com/contact.

  • Qyadracer111

    Since its not plugged into a wall arent you charging the zagg from your phone?nnMaybe plug it in to the wall and try.

  • Qyadracer111

    Since its not plugged into a wall arent you charging the zagg from your phone?nnMaybe plug it in to the wall and try.