Wayne Schulz

Are you a  Sage Business Partner interested in learning how your customers rate the services of your staff?

If you have staff that do most of your work then chances are you're not dealing with the customers on a daily basis. It can be difficult to uncover problem areas unless the customer calls you directly or you undertake to contact each and every one of your customers periodically.

Here's a way to contact all of your customers – without any expense or added effort.

Sage is once again offering to survey your client base (totally free of charge) to determine your company's Net Promoter Score. This score is a compilation of responses to the question:

On a scale of 1 to 10 — how likely would you be to recommend to a friend or colleague.

Responses that are 9 or 10 would be considered net promoters (aka raving fans).

Customers are also given the opportunity to rate the Sage product that they own using a similar scale.

What do you get out of this?

• A free list of customers who've replied to the survey along with their scores
• Possible "early warnings" of problems
• Opportunities to sell additional value to customers who comment about wanting new features/functionality/training

This year Sage has made some positive changes:

• They now can accept data from multiple locations and partner numbers
• Improved navigation on the survey form
• Increased number of Sage products listed on the survey
• Partners who participated last year can compare this year's score to last
• Real time dashboard to view results – available starting August 15, 2009
• Opportunity to win four President's Circle Excellence Awards

Summary:

We participated in the Sage Customer Loyalty program last year and found it useful to verify that our clients were happy with the services we provided.  If clients are unhappy, you can expect a survey such as this could possibly save a relationship BEFORE you get that dreaded "reseller of record" change. This is an excellent program and it's free. Hard to go wrong.

Link:

http://www.sagenorthamerica.com/clp

Questions:

Diana Waterman at Sage

Wayne Schulz
Schulz Consulting, LLC

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About Wayne Schulz

Wayne Schulz is a CT CPA and consultant. In his spare time he enjoys hiking, New York City, blogging, technology and searching for the perfect smartphone. He lives in Glastonbury CT with his two children. Contact Wayne by email at wayne@wayneschulz.com. (Important: We are not the manufacturer or seller of any items we've blogged so unfortunately we are unable to provide support or answer questions about them).